FeaturesCustomer feedback
Hear from every customer, not just the loud ones.
Every order brings a short survey. AI sorts each answer by mood and theme, so you can see how your food, service and waiting times are landing, branch by branch.
What you can do
A survey after every order
The invitation goes out by email when a delivery arrives or a pickup is completed. Customers rate 1 to 5 stars, add a comment and tick reasons.
Only real customers
A customer proves the order is theirs, by signing in or with the last four digits of their phone, before they can rate it.
Sorted by AI
Each answer is tagged positive, neutral or negative, with up to four themes such as food, service or waiting time.
Trends at a glance
See the last 7, 30 or 90 days, compare branches, and spot a dip in ratings early.
One inbox
Filter by sentiment, read every comment in full, and keep notes on what you changed.
Works with
- Online ordering — Your own ordering site, with no commission on orders.
- Loyalty and stamp cards — Stamp cards and points your customers carry on their phone.
- AI assistant and agents — Ask about your business in plain words, and connect your own AI agent.
Questions
- Does it collect my Google or delivery-app reviews?
- No. It collects feedback from your own customers after their own orders, which tells you more than public reviews do. It doesn't import reviews from other sites.
- How do customers get the survey?
- By email, with the order's delivered or completed message, when the customer gave an email address.
- Can someone rate an order that isn't theirs?
- No. They have to sign in, or enter the last four digits of the phone number on the order, and attempts are limited.