Delivery & Shipping Policy

Spice-ey plans provide access to online software, including merchant management, storefront ordering, POS, kitchen, reporting, and related features according to the selected plan. The service is delivered electronically; no physical product is shipped with a standard software subscription.

• A Free workspace is created after the required signup verification succeeds.
• Ordering and Pro, the paid plans you can choose online, start straight away. Your workspace stays fully open for 14 days from the day you choose the plan, while you send the first payment by InstaPay or bank transfer and we confirm it. If we can’t confirm the payment in that time, the paid features stop and the invoice is void; contact us to restore them.
• The 14 open days are given once per workspace. If a workspace has already had them, a new paid plan starts when we confirm its payment.
• Restaurant, annual and contract plans are arranged with our team and start on the date we agree with you in writing, once the first payment is confirmed unless that agreement says otherwise.
• Some integrations or managed setup services may require additional merchant information, provider approval, or configuration before they become available.

If access is not provisioned after the required steps are complete, contact Spice-ey using the details below so we can investigate.

Spice-ey does not currently include physical hardware, printed materials, or shipped goods in its standard public plans. Any future hardware purchase, rental, or installation service will have separate availability, delivery, acceptance, warranty, and return terms presented before purchase.

Food and beverage products shown on Spice-ey-powered storefronts are sold, prepared, and fulfilled by the merchant named on that storefront. Delivery areas, fees, minimums, estimates, pickup instructions, and fulfilment decisions belong to that merchant and are shown during the merchant’s ordering flow.

Spice-ey is the software provider and is not the restaurant, food seller, or courier for those orders.

Spice-ey aims to keep the service available continuously, but maintenance, internet or provider outages, security events, and circumstances outside reasonable control can interrupt access. Planned maintenance will be communicated where reasonably practical.

For Spice-ey account activation or digital-delivery questions, use our Contact Us page, email hello@spice-ey.com, or call +20 122 249 9649. Our business address is 6 Gezerit El Arab Street, Mohandessin, Giza, Egypt.