Refund & Cancellation Policy

This policy covers Free, monthly, annual, and contract Spice-ey software plans purchased from Spice-ey. It does not govern food, beverage, catering, delivery, reservation, or other purchases from independent merchants using the platform.

The Free plan has no recurring subscription charge. A merchant may stop using the workspace or request account closure, subject to applicable retention, security, and legal requirements.

• An authorized workspace owner may request cancellation through available account controls or by contacting Spice-ey.
• Cancellation takes effect at the end of the current paid monthly or annual billing period unless Spice-ey confirms a different effective date in writing.
• The workspace remains available under its paid entitlement until that date, subject to payment status, these terms, and acceptable use.
• A cancellation request must be received before the next renewal is processed to avoid the next cycle’s charge.

Paid subscription fees are generally non-refundable after digital access has been activated. Spice-ey does not routinely issue partial-period or unused-time refunds for a monthly or annual plan.

We will review a refund request where:

• The same subscription period was charged more than once.
• The amount charged differs from the confirmed invoice or plan price.
• Spice-ey failed to provide the purchased digital access and could not correct the problem within a reasonable period after notice.
• A refund or cancellation right is required by applicable law.

Approval depends on the account, invoice, payment record, service status, and applicable law. Nothing in this policy limits rights that cannot legally be excluded.

Annual plans are billed in advance for the full annual term. Canceling prevents a future annual renewal but does not normally create a prorated refund for the remaining current term.

Plan upgrades may become available immediately, with any applicable proration placed on a subsequent invoice. Downgrades normally take effect at the end of the current billing period. The account will show or receive confirmation of the effective plan and billing date.

Approved refunds are returned to the original payment method where possible. Spice-ey will initiate the approved action promptly, but Paymob, the card network, wallet provider, or the customer’s bank controls the final posting time.

The merchant named on a Spice-ey-powered storefront is responsible for accepting, preparing, fulfilling, canceling, and refunding its customer orders. Contact the merchant directly using the details on its storefront. Spice-ey may provide technical records or platform assistance but does not decide a merchant’s food-order refund on its behalf.

Contact us from the workspace owner’s email and include the business name, account email, invoice or payment reference, charge date, amount, and reason for the request. Do not send card details, passwords, one-time codes, or API credentials.

Use our Contact Us page, email hello@spice-ey.com, or call +20 122 249 9649. Our business address is Cairo, Egypt.